FAQ’S:
1. Booking & Payment
Q: How can I book a stay at your homestay?
A: You can book through our website, third-party booking platforms, or contact us directly via phone or email.
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and cash upon arrival (for direct bookings).
Q: Do I need to pay a deposit?
A: Yes, we require a [percentage]% deposit at the time of booking to confirm your stay.
Q: What is your cancellation policy?
A: Cancellations made 2 days before check-in are eligible for a full refund. Cancellations after this period may be subject to a charge.
2. Check-in & Check-out
Q: What are the check-in and check-out times?
A: Check-in is from 12:00 PM, and check-out is by 11:00 am. Early check-in or late check-out may be available upon request.
Q: Do I need to bring any identification for check-in?
A: Yes, a valid government-issued ID (passport, driver’s license, or national ID) is required at check-in.
3. Accommodation & Amenities
Q: What amenities are available at the homestay?
A: Our homestay offers free WiFi, air conditioning, paid breakfast, kitchen access, laundry service.
Q: Is there WiFi at the homestay?
A: Yes, High Speed Free WiFi is available throughout the property.
Q: Are meals included?
A: We offer paid breakfast/lunch/dinner and can accommodate dietary preferences upon request.
Q: Is the homestay pet-friendly?
A: Yes, If yes, mention any additional charges 500/- rupees pet.
4. House Rules & Policies
Q: Is smoking allowed?
A: Smoking is allowed in designated areas/not allowed in common open area.
Q: Can I have visitors during my stay?
A: Visitors are allowed. If allowed, mention any specific visiting hours 7:00 am to 8:00 PM.
Q: Is there a quiet time policy?
A: Yes, we request guests to keep noise levels low between 10:00 pm and 7:00 am.
5. Transportation & Location
Q: How do I get to the homestay?
A: You can reach us by public transport, taxi, or private vehicle. We also offer pick-up/drop-off services upon request.
Q: Is parking available?
A: Yes. If yes, specify whether it’s free.
Q: Are there nearby attractions?
A: Yes, we are located near Taj Mahal/ Noida/Lucknow Expressway. We also offer tour recommendations.
6. Safety & Security
Q: Is the homestay safe?
A: Yes, we have CCTV surveillance, secure locks, 24/7 staff presence to ensure guest safety.
Q: What should I do in case of an emergency?
A: In case of an emergency, please contact +91-9258555345 or inform a staff member immediately.
