Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancelation

* Cancellations are allowed up to 24 hrs. before the check-in date.
* For cancellations within 72 hours of check-in or on the day of check-in, 100% of the stay will be charged as a penalty.
* For stays longer than 2 days, if canceled within the 2-day period, charges may apply for the entire stay duration.
* Early check-out will incur charges according to the hotel’s standard cancellation policy.
* In cases of natural disasters, government regulations, or unforeseen events, the policy may be waived at the hotel’s discretion.

Refund

· Non-refundable Periods: Bookings made during long weekends, festivals, citywide sold-out dates, and blackout periods (city sold-out dates, festivals, Christmas & New Year’s) are non-refundable and non-changeable. Dates between 20th December to 2nd January are considered blackout periods and bookings made under this period are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Need help?

Contact us at {email} for questions related to refunds and returns.